we moved to springville from birmingham about a year ago....I had stopped shopping at walmart for years due to the service and attitudes of the black store employees. We have been amazed at the difference the move has been on our every day lives...the people are so friendly and go out of their way to help....been a REFRESHING blessing. My wife talked me into going to the walmart here and I loved shopping with her....I not only shop there but order online. Noticed the last 6 to 8 weeks the staffing of blacks has increased a bunch....today was using the coin machine and it locked up....a black woman came over, finally figured out how to insert the key in the lock and when it opened said " ize have to get someone else Ize no shore how dis works. The little white lady fixed and apologized for the wait. Next we were walking down an isle and could not find an item so my wife says ask....three black girls were shooting the breeze and I walked up and asked about item location and ONE said I would have to ask someone else cause they did not know. I asked a white lady and she did not know but walked me to someone who did....I asked her why so many blacks in the store and she said the department heads hired their own personnel so I assume a black got some authority....stupid hiring procedure. At checkout two of the same black girls were still standing around and talking....I said something to the white cashier and she said if that was me they would show me the front door but they are afraid to say any thing to them. It amazes me how this crap continues and we allow it.......my wife can go to walmart by herself!!!
Service can be extremely slow during peak periods, but is typical of what I'd expect from a Walmart pharmacy. Customer service has always been pleasant but I've had multiple occurrences of the same issue with insurance not properly being updated in their system. It was always corrected on the spot but the same issue was repeated several times.
Very friendly, helpful staff.
Walmart Pharmacy is a US Pharmacy based in Springville, Alabama. Walmart Pharmacy is located at 160 Springville Station, Springville, AL 35146, USA.
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